when visiting our clinic:

  • Please bring your valid health card with you to every appointment. An invalid health card may result in additional charges or cancellation of your appointment.

  • Please be on time to your appointment. For new patients, we recommend arriving 15 minutes prior to your scheduled appointment in order to complete any paperwork.

  • To cancel an appointment, please give our office 24 hours notice.

  • If you are running late for your appointment, please call our office as soon as possible to ensure you will still be seen.

  • Please bring a list of your current medications and any questions/concerns for your family physician to review.

  • When you are running out of your medications, please ensure to schedule an appointment with your family physician 1 week prior to your medications being finished.

MEET AND GREET APPOINTMENTS:

  • Reserved for patients who are looking for a family physician.

  • A 20 minute appointment that provides the family physician an opportunity to get to know you better. For example, you may be asked about your past medical history, current medications, allergies, social and family history.

  • An opportunity for you to meet our staff, ask questions, and learn more about our clinic & services.

  • You may be asked to complete documents in order to obtain your previous medical records.

If you are having severe/urgent symptoms, please go to the nearest Emergency Room at the hospital